Shipping & Delivery
Shipping
At Ayurveda Heritage, we do everything we can to make sure your delivery goes smoothly and reliably. Below you'll find all the information about our shipping.
Processing time
Every Ayurveda Heritage piece is handmade to order by our artisans. After you place your order, please allow 5–7 days for it to be made and prepared for shipping. During busy periods, such as sales or holidays, this can take a little longer. As soon as your order ships, you'll automatically receive an email with your tracking information.
Shipping methods
We work with reliable shipping partners to make sure your order arrives safely. The available shipping options are shown at checkout.
Estimated delivery times after dispatch:
- Canada: 12–15 business days
In rare cases, customs, international logistics or carrier delays can extend delivery to up to 30 days.
Shipping costs
We ship every order free of charge, including tracking. That way you always know where your package is, and you can order with complete peace of mind.
International shipping
Orders are shipped from our international workshop and fulfilment centre. Delivery times may vary depending on the destination.
Depending on Canadian regulations, the carrier or the Canada Border Services Agency may require payment of duties, GST/HST, import fees, customs clearance fees or other statutory charges before your package is delivered. These charges are not included in the price of the products or the shipping cost.
By placing an order, the customer acknowledges and agrees that they alone are responsible for paying any such charges. Ayurveda Heritage accepts no responsibility for these charges or for their collection by the carrier or the relevant authorities.
If a package is returned because these charges were not paid or delivery was refused, Ayurveda Heritage reserves the right to deduct all costs incurred, including return shipping, handling fees and other related expenses, from any amount to be refunded to the customer.
Tracking your order
As soon as your order has shipped, you'll receive a tracking number by email. You can use it to follow your package at any time and check its current status.
Lost or damaged packages
Although we do everything we can to make sure your order arrives safely, we are not responsible for loss or damage during transit.
Did your order arrive damaged? Please contact us right away so we can find a suitable solution together. If your order hasn't arrived within 30 days of dispatch, please let us know as well.
Incorrect address
If an incorrect address has been entered, we'll contact you by email. Your order cannot ship until we receive your reply.
If the customer agrees to shipping to an incorrect address, the customer is responsible for the delivery.
Questions?
BLK E-commerce
Antoon de Winterstraat 12
6001 SP Weert
Netherlands
Chamber of Commerce (KvK): 97301531
VAT: NL005261809B65
Email: support@ayurveda-heritage.co
Phone: +31 6 13353893
Customer service: Monday to Friday, 9:00 – 17:00 (CET). We reply to all messages within 24 hours.